Inspect every shipment on arrival. Because we sell wholesale for resale, returns are limited to the circumstances described below.

Reporting a problem

Shortages, mispicks, damaged goods and other discrepancies must be reported within 5 business days of delivery to [email]. Include your account number, invoice number, item numbers and photographs of any damage, including the outer carton. Claims submitted outside this window cannot be honored.

What we accept

• Our error. Wrong item shipped, shortage or overage. We arrange return or replacement at our cost.
• Damaged in transit. Replacement or account credit once the claim is documented.
• Defective product. Credited or replaced, subject to manufacturer verification.

What we cannot accept

• Perishable, refrigerated, frozen or short dated goods
• Opened, used, marked, relabeled or repackaged product
• Special order, closeout, clearance and promotional items
• Product held longer than 30 days from the invoice date
• Overstock or slow moving inventory returned for convenience

Authorization and restocking

No return may be shipped without a Return Authorization number issued by us. Unauthorized returns are refused at the dock. Returns accepted for customer convenience are subject to a 20% restocking fee, and return freight is paid by the customer. Orders canceled after being staged for shipment are subject to the same 20% restocking fee.

Credits

Approved returns are issued as an account credit within 10 business days of receipt and inspection. Refunds to the original payment method are issued at our discretion. Original shipping charges are not refundable except where the return results from our error.